Frequently Asked Questions
What is the minimum order requirement?
The minimum order requirement for your first order is £45.
Once you have spent £200 or placed at least 3 orders of £45 or more you can apply to have your minimum order requirement reduced.
Once you have placed at least 10 individual orders with us, or spent over £1000 you can apply to have your minimum order requirement removed completely!
Is there VAT to pay on top of the price I see?
No, our annual turnover does not currently reach the threshold that would require us to charge you VAT. Therefore all prices shown on the website are the price you will pay, no VAT will be added.
How do you keep your prices so low?
We purchase items in large 'bulk' lots, this enables us to purchase many items at lower prices than average. We also keep costs down by avoiding spending money on expensive extras such as printed catalogues. As an online only business we have very few overheads.
How can I get a printed catalogue?
We do not supply printed catalogues, they are expensive and would be almost impossible to keep up to date due to our constantly updating product ranges!
What are your products made from?
The majority of our products are made from 316L surgical grade stainless steel, however we do also stock a small selection of gold, titanium and acrylic products. All materials conform to the EU nickel directive and are suitable for use in healed piercings. Some products have accessories or dangles which do not pass through the piercing. These components may be made from other materials.
Do you offer any guarantee with your products?
We guarantee that all products will reach you in perfect condition. If you receive a product which is not in perfect condition please contact us within 7 days and we will arrange either a replacement or a credit.
Can I return any unwanted items?
No. This site allows you to pick and choose the items you wish to order and therefore you may not return any unwanted items.
How can I make payment?
We accept all major credit and debit cards, as well as Paypal, nochex, cheques, postal orders and bank transfers.
I am an international customer, how can I make payment?
Many international customers can make payment in the normal way with a credit or debit card via worldpay or Paypal. However we do not accept credit card payments from certain high risk countries. If you live in a high risk country you may make payment by bank transfer or international money order.
Do you Accept Paypal?
We can only accept a Paypal payment if it eligible for the seller protection policy. 99% of payments are eligible but as we cannot establish eligibility until the payment is received we will reserve the right to refund any ineligible payments and request an alternative method.
How will my items be shipped?
UK orders will be shipped with Royal Mail special delivery for delivery before 1pm. International orders are shipped with Royal Mail International Signed For service. All orders will require a signature on delivery.
When will my order be shipped and how long will it take to be delivered?
Almost all orders are ready for shipping within 72 hours Monday - Friday
(excluding holidays). UK special delivery items will be delivered
on the next working day after the order is shipped.
International delivery
items are dispatched on the first available flight and depending on the
destination should arrive with approx 5-14 working days after shipping.
PLEASE NOTE THAT NO ORDERS WILL BE CONSIDERED 'LOST' UNTIL 15 WORKING DAYS
AFTER SHIPPING.
An item is out of stock, can I put it on backorder?
If the item you want is out of stock, please use the facility to receive an email when it becomes available again.
I can't see what I am looking for, can you order items specially for me?
If you don't see what you are looking for please email me and I will do my very best to source that item for you.
Will you price match?
Certainly, please send us full details of where any product is sold elsewhere at a lower price and we will bring the cost of our product down to match it. The products does not have to be identical so long as the design is similar and the materials are of equal quality. Please note that products must be sold at a regular fixed price. We cannot consider auction prices or 'one off' sales prices. Tax and shipping will be taken into account when price matching.