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Terms and Conditions

Minimum order

The standard minimum order requirement is £30.
Decisions to reduce the minimum order requirement will be made on an individual basis.

Payment

Payment is accepted by most major credit or debit cards either online or over the telephone. We also accept payment by wire transfer, cheque or postal order. Please note that if you choose not to pay online, we must receive your payment within 7 days of placing your order, otherwise we reserve the right to cancel it. If paying by cheque please allow 7 days after receipt for it to clear. We regret that we are unable to offer credit under any circumstances, no orders will be shipped until they are paid in full.

Paypal

 If paying by Paypal please make sure you are able to provide a confirmed address. Thank you.

VAT

Our annual turnover does not currently reach the threshold that would require us to charge you VAT. Therefore all prices shown on the website are the price you will pay, no VAT will be added.

Cancelling an order

You may cancel your order at any time prior to delivery. If your order has already been shipped please refuse delivery so that it can be returned to us. In the case of an order which has already been shipped, once it is received back to us safely you will be offered a refund minus the shipping charge. Once the order has been signed for it cannot be cancelled. Shipping charges are non refundable. Orders qualifying for free shipping will have £5.50 deducted from the refund to cover unrecoverable cost of us shipping the order to you. Orders paid for by credit card will have 5% deducted from the refund to cover unrecoverable processing charges.

 Delivery

All orders require a signature on delivery. If no one is available to accept your package when delivery is attempted, you may be required to collect it from a local pick up point or arrange redelivery. It is the customers responsibility to receive delivery of the package. All packages returned to us will be subject to a redelivery charge of £5.50 or the normal cancellation fees.

Refunds and Returns

Whilst we take great care to ensure that your order reaches you promptly and in excellent condition, there are unfortunately times when this does not happen. In the interests of hygiene we only accept the return of goods which are damaged or faulty. If you should receive damaged or faulty goods from us please make contact within 7 days of receiving your order to arrange a replacement or credit.
This is a wholesale site, by purchasing you accept that it is your responsibility to check all items carefully to ensure that they are acceptable quality before retailing to the end user. 

Credit Cards

Orders paid for by credit card can only be shipped to the registered cardholders address (that is the address the bills/statements are sent to). All orders are fraud screened and we will be notified if the address given does not match the address on the credit card. If you make payment by credit card with an incorrect billing address your payment will be refunded minus a 5% admin fee.

Alternative Shipping Address

Shipping to an alternative address can be possible if payment is made by debit card. If you require shipping to an alternative address with a debit card you must still provide the billing address. This website offers the facility to input a separate address for billing and shipping. If you make payment by debit card and supply an incorrect billing address you will be subject to the same 5% admin fee deducted from your refund.

Use of Images

All content and images on this site are copyright protected and may not be used without written permission. We will usually give permission for our images to be used to aid the sale of products purchased from this site. Where permission may be granted for customers to use the images, customers will never have permission to edit the images in any way other than to resize them. Appropriate action will be taken against anyone found to be using copyrighted images or content without permission. If you require additional images (e.g. colour variations) please contact me to arrange this at the time you place your order. It is important that you contact us before your or is shipped, just in case the item you require a photograph of is the last one in stock!

Payment information

Online payment methods do not allow us to access your credit/debit card information at an time.  We employ 3rd party payment processors to handle your credit card payment and provide fraud screening services.
The online time we need to handle your credit/debit card information is if you wish to make a payment over the telephone.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:

  • Your name
  • address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.